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Model Status Report

Help a new guarantee company design a training model

Professional Context:
Guarantee company, aiming at helping small and medium-sized enterprises (SME) achieve their financing objectives is becoming a new commercial service industry in China and has great market potential. In recent years, guarantee industry is developing at a high speed, variety of new guarantee products emerge, such as guarantee for contract payment, guarantee for entrusted lending, guarantee for contract bidding and tendering, etc. Tianjin Haoxin Credit Guaranteed Co., Ltd. was established on November 14th, 2003, it is a professional guarantee institute. Now there are more then thirty employees working in company’s ten different departments. Haoxin recruits six new employees annually and most of them are new graduates.

Needs Identification:
1. New Employees lack of working experience. Haoxin recruits six new members every year and most of them are new graduates. Therefore, the entrance training (introducing company’s history, operating performance, business field, and company’s handbook) is necessary.
2. Employees can not acquire new knowledge and skills instantly. New guarantee products emerge almost every year, our employees need to learn and receive relative instruction constantly. Therefore, continuing professional training is critical.
3. Although entrance training has been provided, performance problems still exist: some employees dress casually; some make long private call; some private use of business computers on chat, updating blogs, exploring non-business websites, etc. Therefore, performance trainings need to be conducted regularly.

Subsystems:New employees’ entrance training (e.g. company’s history, policy, core business)Employees’ professional training (e.g. new guarantee products, computer, accounting, etc.)Employees’ continuing performance training (e.g. appropriate business manner)

Subsystem Interface:
Training manager: Leads, manages, and integrates with company’s strategy.
Trainer/facilitator: Delivers, presents and facilitates the learning.
Instructional designer: Designs the documents the training program,
Administrator: Organizes venue, printing, logistics, training records, etc.
Consultant: Internal training: diagnoses, facilitates change and meetings, liaises with consultants; finds external providers

Two Information Channels:
Internal training: Entrance training for novice employee.
External training: Seminar held by training agency, introducing different types of guarantee products.

Desired output:Employees engage in their work,Employees develop their related competency actively and constantly,Employees perform appropriately during working hours,Increase of employees’ working efficiency.

Purpose of the model:
This model can be used by Haoxin and other guarantee companies to build scientific training system, so as to assure all employees receive appropriate training.