Professional Context

Background Introduction:

In China, large amounts of small and medium-sized enterprises (SME) are short of capital while cannot independently secure bank loans for new projects or production development; therefore, SME guarantee company, aiming at helping SMEs achieve their financing objectives through guarantee, is becoming an emerging commercial service industry with great market potential in China. However, because those newborn guarantee companies are lack of experience, meanwhile there is not sufficient experience for them to learn from, many of they are suffering from employee management difficulty. How to make employees engage in their work, how to develop their related competency and how to increase their working efficiency? They are becoming key issues for those guarantee companies. Taking Tianjin Haoxin Credit Guaranteed Co., Ltd. (hereafter “Haoxin”) as a research target, I hope I can explore an effective training model so as to help Tianjin credit guarantee companies as well as the other guarantee companies in Tianjin achieve fast and stable development.

The System to Be Served:
Training Department of Haoxin. It focuses on providing various types of internal training such as novice employee entrance training, and helping employee select appropriate external training opportunities such as the seminar about the introduction of guarantee category.

The Suprasystem within the System:
Tianjin Haoxin Credit Guaranteed Co., Ltd. was established on November 14th, 2003. It is a professional guarantee institute mainly funded by Tianjin Materials and Equipment Group Corporation (hereafter TMEG), with the register capital of 200 million RMB (approximately $30 million) and 30 stuffs. Haoxin provides various guarantee services including loan guarantee, note guarantee, bond guarantee and trust planning guarantee to SMEs belong to TMEG. Haoxin is also extending its services to other booming SMEs in Tianjin.

Tianjin Materials and Equipment Group Corporation is the main shareholder of Haoxin. It is a large scale state-owned material circulating enterprise with the register capital of RMB2.46 billion (approximately $360 million). As a general group corporation, TMEG has 135 sub-companies and 3790 stuffs. The group corporation mainly focuses on nine fields including metal, energy, minerals, chemical materials, automobile& electromechanical field, cotton textiles, wood and building materials, modern logistics and real estate.

Subsystems:
New employees’ entrance training (e.g. company’s history, policy, core business)
Employees’ professional training (e.g. new guarantee products, computer, accounting, etc.)
Employees’ continuing performance training (e.g. appropriate business manner)

Examples of Subsystem Interface:
Training manager: Leads, manages, and integrates with company’s strategy.
Trainer/facilitator: Delivers, presents and facilitates the learning.
Instructional designer: Designs the documents the training program,
Administrator: Organizes venue, printing, logistics, training records, etc.
Consultant: Internal training: diagnoses, facilitates change and meetings, liaises with consultants; finds external providers

Two Information channels:
Internal training: Entrance training for novice employee.
External training: Seminar held by an training agency, introducing different types of guarantee products.