Through my observation, investigation, and communication with HR and many other departments, I conclude two types of problem, deduce their possible causes, and accordingly generate three kinds of training which can be conducted to uncover the gap.
Lack of skill and/or knowledge
New Employees lack of working experience. Haoxin was set up on November 14, 2003, and there were only three stuffs initially. During the following years, Haoxin recruits new members every year and most of them are new graduates. Therefore, the entrance training, introducing company’s history, operating performance, business field, and company’s handbook, for novice employees is necessary.
Employees can not acquire new knowledge and skills instantly. Guarantee company, aiming at helping SMEs (Small and Medium-sized enterprise) achieve their financing objectives through guarantee, is a brand new commercial service industry in China and has great potential market. Guarantee industry is developing at a high speed; variety of new guarantee products emerges every year, such as guarantee for contract payment, guarantee for entrusted lending, guarantee for contract bidding and tendering, etc. In this circumstances, our employees need to learn and receive relative instruction constantly. Therefore, new knowledge and skill training is critical.
Environmental Deficiency
Although the company provides entrance training for all employees, performance problems during working hours still exist: some people dress casually; some make long private call; some private use of business computers on chat, updating blogs, exploring non-business websites, playing computer games, etc. Therefore, performance trainings need to be conducted regularly, on one hand remedy employees’ inappropriate performance, on the other hand, reengineer company’s working environment.
I hope the training department could help the company achieve the following goals:
Employees engage in their work,
Employees develop their related competency actively and constantly,
Employees perform appropriately during working hours,
Increase of employees’ working efficiency,
Fine working environment.
1 comment:
Hi,
On one level you have training as it relates to joining the company - here is who we are, here is our history, here are our expectations.
On another level do you have a process of learning (metacognitive - how to learn) skills that you want to impart to learners?
From your description it also looks like you have some organizational development that needs to take place - reorganization of the training department and the development of a curriculum for the company.
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